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Shipping and delivery

Spedizioni e Consegne su Gioielleria Iannicelli

Iannicelli ships throughout Italy, including islands, with the express courrier GLS (insured shipping), SecurPol Vigilantes, with the the DHL courier in the Europe and the rest of the world.

To provide fast, secure and professional service, shipments are made every working day, Monday to Friday, excluding Saturday and Sunday.

The delivery times are about 1-2 working days in Italy, about 1-4 working days for islands and remote areas; and about 7 working days for abroad shipment.

SHIPPING TIMES
CourierItalyEurope
Express Courier GLS1 - 2 working days
SecurPol Vigilantes2 - 4 working days
DHL4 days

For clarity the times indicated are orientative and that due to extraordinary events, not directly dependent on Iannicelli. (Example: snow, strikes, etc.), exceptionally, delays in delivery may occur.

In any case, our support service is fully available to assist the customer.

Delivery methods

The courier will deliver from Monday to Friday between 9 am and 6 pm at home, or at the delivery address specified at the time of order.

You can not choose the time / day of delivery / withdrawal, so you should indicate an address at which someone is always present during the delivery times.

When order, you can choose the delivery address you prefer, for example you can deliver it at your workplace or at a friend's / family's address.

We recommend all our customers to always specify their mobile phone during order.

The courier makes 2 attempts of delivery, if no one is found on the first attempt, makes a second attempt on delivery (the next day), after which the package will be in stock and will be kept at the courier's warehouse and will be available for pick-up.

In this case the customer can go to withdraw the order or request the delivery by unlocking the stock, in this case the cost of the return is € 12.50 irrespective of the weight / volume of the shipment.

How to track order status and shipping

When a customer makes an order, at the end of the procedure, a customer will always receive a confirmation e-mail containing the summary of the order with all the required specifications.

By logging in (for registered users) and entering your private area, the customer can view the processing status of their order in real time, from preparation to shipment.

When the order is processed and entrusted to the courier for delivery, the customer will be notified by e-mail and above all will be indicated the tracking number (TRACKING NUMBER).

SHIPPING TIMES
CorriereTraking
Express courrier GLSTrack the shipment
DHLTrack the shipment

Packaging

We give particular attention to the preparation of the packages that are carried out with the most care and attention.

Robust and solid cardboard boxes are used, in which, depending on the contents, there are added security material such as paper, cardboard, air bubbles and pluriball to protect the merchandise.

Also is always applied on each package a quality seal to ensure no tampering with the packaging..